Privacy Policy

Engineering Tools & Equipment (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and manage personal information when you interact with us, our website, our digital platforms, advertisements, enquiry forms, or contact us directly.

1. Information We Collect

We may collect personal information that you voluntarily provide when you express interest in our products, equipment, services, or business offerings.

Contact & Business Information

• Name
• Phone number
• Email address
• Company name
• City or location
• Product, equipment, catalogue, quotation, or enquiry details

Technical Information

When you interact with our website or digital platforms, certain technical information may be collected automatically, such as IP address, browser type, operating system, device information, website usage data, cookies, and similar technologies.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

• Responding to your enquiries and requests.
• Providing product information, quotations, catalogues, brochures, and related materials.
• Understanding your product or equipment requirements.
• Providing customer support and following up on enquiries.
• Managing and maintaining our customer and enquiry records.
• Improving our website, products, services, and overall customer experience.
• Communicating relevant product information, updates, or business-related information where permitted by applicable law.

3. Third-Party Platforms and Service Providers

We may use trusted third-party platforms, advertising services, communication tools, CRM systems, analytics services, and other technology providers to support our business operations and manage customer enquiries.

Information submitted through our digital advertisements, enquiry forms, website forms, or other communication channels may be securely transferred to our internal systems or authorized service providers for the purposes described in this Privacy Policy.

We do not sell, rent, or trade your personal information to third-party marketers.

4. Data Protection and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Information may be stored and processed using secure business systems, CRM platforms, cloud services, or other authorized technology providers used for legitimate business operations.

While we take reasonable measures to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

5. Cookies and Tracking Technologies

Our website and digital platforms may use cookies and similar tracking technologies to improve user experience, understand website usage, measure advertising performance, and analyze traffic.

You may adjust your browser or device settings to manage or restrict cookies. Certain website features may not function properly if cookies are disabled.

6. Sharing of Information

We may share personal information only where reasonably necessary for legitimate business purposes, including with:

• Authorized employees or representatives who require the information to respond to your enquiry.
• Trusted service providers, CRM platforms, technology providers, or communication systems that assist us in operating our business.
• Advertising, analytics, or digital service providers where required to provide or measure our services.
• Government authorities or other parties where required by applicable law or legal process.

We do not sell or rent your personal information to third parties.

7. Your Rights

Subject to applicable laws and regulations, you may have the right to:

• Access the personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your personal contact information from our active business records, where legally applicable.
• Opt out of receiving certain communications from us.
• Ask questions about how your personal information is collected or used.

To exercise these rights, please contact us using the details provided below.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business records, resolve enquiries, comply with legal obligations, or protect our legitimate business interests.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal and business requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updated version will be made available through our appropriate digital or communication channels, and the Effective Date at the beginning of this policy will indicate when the policy was last updated.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Engineering Tools & Equipment

Address:
123/E, D Devaraj Urs Rd,
Subbarayanakere, Chamrajpura,
Mysuru, Karnataka 570001, India

Email: etemysore@gmail.com
Phone: +91 98860 50886

Processing and responding to your inquiries and tool quotes.
Integrating with our Customer Relationship Management (CRM) system via automated webhooks to ensure prompt customer support.
Sending requested product catalogs, brochures, or updates.

Improving our website usability, product offerings, and customer experience.